Frequently Asked Questions
Everything you need to know about our handcrafted footwear.
How do I determine my correct shoe size?
We recommend referring to our detailed Size Guide located on each product page. Our shoes generally run true to size, but for the best fit, measure your foot from heel to toe and compare it against our millimeter chart.
What is the typical shipping time for an order?
Standard shipping typically takes 3-7 business days within the continental United States. For international orders, please allow 10-21 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. If your shoes don't fit perfectly, you can initiate an exchange or return via our online portal.
Are Tam's Shoemaker products made from genuine leather?
Yes, we pride ourselves on using premium, ethically sourced full-grain leather and high-quality sustainable materials to ensure durability and comfort in every pair.
Do you offer a warranty on your footwear?
We provide a 6-month limited warranty against manufacturing defects. If you experience any issues with the construction or materials of your shoes, please contact our support team with photos of the defect.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.